Privacy Policy

Privacy Policy

Mark & Aira Valve (“we,” “our,” “us”) values the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to ensure its protection. We are committed to safeguarding your personal data in compliance with applicable data protection laws.

1. Information We Collect

We collect and process both personal and non-personal data from users who visit our site or interact with our services:

• Personal Information: Includes your name, email address, phone number, company name, job title, and any other information you voluntarily provide when contacting us, submitting an inquiry, or making a purchase.
• Usage Data: Information such as your IP address, browser type, device information, operating system, and browsing behavior on our website. We use cookies and similar technologies to collect this data.
• Transactional Data: If you engage in transactions with us, we may collect payment details and order history. However, payment information is handled securely by third-party processors and is not stored directly by us.

2. How We Use Your Information

Your information is used for the following purposes:

• Customer Service: To respond to your inquiries, provide product information, and deliver customer support.
• Business Transactions: To process orders, quotes, and payments securely.
• Marketing and Communication: To send you promotional content, product updates, or newsletters (only if you have consented to receive these).
• Website Improvement: To analyze user behavior on our website, allowing us to improve site functionality, navigation, and content.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third-party companies that assist us in operating our website, conducting business operations, or providing services to you (e.g., payment processors, shipping providers). These partners are contractually bound to protect your data.
• Legal Obligations: When required to comply with laws, regulations, or legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

5. Data Security

We prioritize the security of your data and implement the following measures:

• Encryption: Sensitive data, such as payment details, is encrypted during transmission.
• Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
• Monitoring: We use advanced security tools to monitor and protect against data breaches or unauthorized access.

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If your data is incorrect or incomplete, you have the right to request its correction.
• Deletion: You can request that we delete your personal data, subject to certain conditions (e.g., if it’s no longer necessary for the purpose it was collected).
• Objection: You can object to our use of your data for marketing purposes or any other use based on legitimate interests.
• Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience and collect non-personal data. Cookies help us:

• Improve website functionality and performance.
• Remember your preferences.
• Analyze how visitors use our website.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities on our website.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the “Last Updated” date at the top will reflect the most recent changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Email: sales@markairavalve.com
Phone: +971567533173
Mailing Address: Mark & Aira Valve, [Insert Company Address]